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Terms & Conditions

Pricing

All prices are in RM (Ringgit Malaysia). Availability, prices and delivery rates are subject to changes. At the moment we are only accepting orders within Malaysia. For orders outside Malaysia, you may contact us at jeremykhor@xtea.com.my for more information. We will try our best to forward your request to our international partners.

Delivery Term & Charges

PENINSULAR MALAYSIA EAST MALAYSIA (SABAH & SARAWAK)
First 3kg of goods = RM7.60 (KANGAROO EXPRESS) Standard delivery charge = RM12.60 every kg (SURE-REACH EXPRESS)
Additional 1kg = RM1.30 per kg -


      1) Within Peninsular Malaysia, purchase above RM200.00 = no delivery charges.
      2) For Peninsular Malaysia, orders below RM200.00, first 3kg will be subjected to RM7.60 delivery fee,
           every additional 1kg is chargeable at RM1.30.
      3) For East Malaysia, every 1kg good is chargeable at RM12.60.
      4) Orders will usually require less than 24 hours to process, and additional 1-2 working days for delivery
           within Peninsular Malaysia (2-3 days for East Malaysia).
      5) Kindly provide accurate delivery address to avoid any delay.

Availability

As we offer specialist products which are in small quantities, there may be occasions when we cannot guarantee that the product listed will be in stock. If you order a product which is out of stock, we will contact you by email and inform you when we expect delivery to be. We are happy to refund any product which is out of stock.